Returns & Refund Policy

If your jewellery arrives damaged, please contact us within 48 hours of delivery. We strongly recommend recording an unboxing video from the time the package is received until the jewellery is fully unpacked.This helps us investigate any damage that may have occurred during transit.

If the product is confirmed to be damaged and is eligible for a refund:

• Nobleban will arrange the return of the product.
• The customer will not be responsible for return shipping for an eligible damaged product.
• Once the product is received and inspected, a full refund will be processed.

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.After verification, we will arrange a replacement with the correct product.If the correct product is unavailable, we will provide an appropriate alternative or a full refund, as applicable.

Due to the nature of our jewellery and our limited-stock inventory, we do not accept returns or exchanges for change of mind, including:

• Personal preference
• Styling preference
• Colour preference
• Incorrect size selection
• Deciding that you no longer want the product

Customers are responsible for selecting the appropriate size before placing an order. Where technically possible, paid resizing may be available for selected items. Please contact us to check whether your particular ring can be resized.

Eligible refunds will be processed after the returned product has been received and inspected. Refunds will generally be made to the original payment method, subject to the processing time of the relevant payment provider.