Privacy Policy

We may collect:

• Name
• Mobile number and WhatsApp number
• Email address
• Billing and shipping address
• Order and purchase information
• Information required to process payments
• Account information
• Information you provide when contacting us
• Information submitted for personalised jewellery enquiries
• Website usage and analytics information

• Process and deliver orders
• Provide order updates
• Process payments, refunds and cancellations
• Provide customer support
• Respond to WhatsApp, email and other enquiries
• Process personalised jewellery requests
• Improve our website and customer experience
• Prevent fraudulent transactions
• Maintain business and transaction records
• Send marketing communications where opted in
• Meet legal and regulatory requirements

Payments are processed through Razorpay and other payment methods. Nobleban does not intentionally store complete card, banking or payment credentials.

We may share relevant information with:

• Payment gateways
• Courier and logistics providers
• Shiprocket and associated delivery partners
• Website and technology providers
• Analytics providers
• Customer-support services
• Marketing service providers
• Government or regulatory authorities where legally required

Our website may use cookies and similar technologies. We use Google Analytics to understand website usage and improve our services.

Where you have opted in, we may send information about:

• New collections and products
• Offers and promotions
• Special announcements

You may unsubscribe at any time.

WhatsApp may be used for customer support, order-related communication, and marketing or promotional communication. Use is subject to WhatsApp's own terms and privacy practices.

We will not automatically use customer-submitted photographs for marketing.

We take reasonable measures to protect your information against unauthorised access, misuse, alteration or disclosure.

We retain information for as long as reasonably necessary for the purposes described in this policy and to meet legal, accounting or reporting requirements.

You may contact us regarding access to or correction of your personal information, subject to applicable law.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of third parties.

Please contact us with questions about this Privacy Policy.